FAQ

Phone & laptop repair questions, answered

Everything customers ask us before bringing a device to our Dubai Internet City workshop — turnaround times, parts, water damage, pricing and walk-in hours.

Most iPhone, Samsung and Android screen replacements at RepairXpert take 30–60 minutes while you wait at our Dubai Internet City workshop. Board-level and water damage jobs take 24–72 hours.

Yes. RepairXpert fits original or premium OEM-grade parts on every repair, and we always tell you the exact part grade before we start the job.

In most cases, yes. We open the device, ultrasonically deep-clean the logic board, replace corroded components and recover your data. Diagnosis is free.

RepairXpert is inside Carrefour Market, Dubai Jewel Tower, right next to Dubai Internet City Metro Exit 3 — a two-minute walk from the metro, with easy access from Media City, Tecom, Al Barsha and Dubai Marina.

Walk-ins are welcome seven days a week from 10:00 AM to 11:00 PM. Message us on WhatsApp at +971 54 730 3667 first if you want your part reserved before you arrive.

Cost depends on your exact model and fault, so we give a free, fixed quote after a quick diagnosis — in store or over WhatsApp. There are no hidden fees and no charge if you decide not to repair.

Yes. We stock batteries for popular MacBook, Dell, HP, Lenovo and Asus models and usually complete the swap the same day, including a full battery health check.

Your data stays on your device and is never accessed for standard repairs. For data recovery jobs we work on isolated equipment and hand back everything we retrieve.

We repair Apple, Samsung, Huawei, Xiaomi, OnePlus, Google, Oppo, Vivo, Dell, HP, Lenovo, Asus and Microsoft devices — phones, laptops, MacBooks, iPads, tablets and smartwatches.

Yes, we arrange device pickup and drop-off across Dubai for most repairs. Send your location on WhatsApp and we'll confirm timing and availability.

Yes. A swollen battery is a fire risk, so we discharge and remove it under controlled conditions, inspect the housing for damage and fit a certified replacement cell the same day.

We do. Charging port cleaning or replacement is usually a same-day job, and no-power faults get a free board-level diagnosis before we quote.

Yes — we replace iPad glass and digitisers, Android tablet screens and Apple Watch displays, typically within 24 hours depending on the model.

We stock premium cases, 9H tempered glass, chargers, cables, power banks and earbuds, and we install screen protectors bubble-free in store.

Still have a question?

Send us the device model and the fault — we reply with a free quote, usually within the hour.

Inside Carrefour Market, Dubai Jewel Tower, next to Dubai Internet City Metro Exit 3 · Open daily 10:00 AM – 11:00 PM